Terms and Conditions

By using our website, you agree to be bound by Albert & Arthur Terms & Conditions, as stated below.

Contract for the supply of products or services

The display of goods on the Albert & Arthur site amounts to an invitation to treat only and is not an offer to sell products or services at any price indicated. No contract for the supply of products or goods will be deemed to exist between you and Albert & Arthur unless, and until, an email is sent by Albert & Arthur to you confirming that your order has been accepted and payment has been successfully made. This confirmation e-mail amounts to an acceptance by Albert & Arthur of your offer to buy goods or services from Albert & Arthur and this acceptance is effective regardless of whether or not you receive the e-mail. Albert & Arthur are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself. Price and availability information is subject to change without notice.

Site information

Albert & Arthur is providing this site and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents. Albert & Arthur disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, Albert & Arthur does not represent or warrant that the information accessible via this site is accurate, complete or current.

Processing of orders

Credit cards are debited before items are shipped or before services are activated by Albert & Arthur. We will dispatch orders at the very earliest opportunity. This may mean that an order placed after the cut off is still dispatched the next day. Should you require your order on a specific day please indicate this in the delivery notes section on order completion screen.

Delivery

Delivery is to be expected when stated but is not guaranteed. We use an in house delivery driver that has proved very reliable over the years but in very rare instances a delivery has not been made within the stated hours or on the day expected. Albert & Arthur will do all that they can to assist in fulfilling the delivery but cannot be held responsible for delays. Note that there are no deliveries on bank holidays unless specifically pre-arranged.

Delivery restrictions

We only deliver to local addresses. Eligible postcodes include: BN11, BN12, BN13, BN14, BN16, BN17, BN18, GU28, GU29, GU31, PO1, PO10, PO11, PO12, PO16, PO17, PO18, PO19, PO2, PO20, PO21, PO22, PO3, PO33, PO34, PO35, PO4, PO5, PO6, PO7, PO8, PO9, RH20, SO3, SO31

Limitation of liability

Except as specifically stated on this site, neither Albert & Arthur nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Illegal acts

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

Returns and non-conforming products

Returns are not accepted due to the perishable nature of the goods. Please state the product type when reporting any instance of non-conformity. Any item not conforming to specification must be notified within 24 hours of delivery to be considered for refund. Should a non-conformity come to your attention after this time please contact us immediately and it will be dealt with on a case by case basis. Photographic evidence of the non-conformity will be required.

Changes in terms

Albert & Arthur reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Albert & Arthur web site.